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STORE POLICY

Customer Care

Welcome to the Customer Care tab of Helic Store! We strive to provide exceptional service and support to ensure your shopping experience with us is enjoyable and hassle-free. Whether you have questions, need assistance, or have any feedback, our dedicated team is here to help. Please find below the various ways you can get in touch with us:

  1. Contact Us: If you have any inquiries or require assistance, our customer care representatives are ready to assist you. You can reach out to us via:

    • Phone: Sometimes It is difficult for us to receive calls due to the high volume but feel free to contact us through calls, we surely would revert, our toll-free number is [insert phone number] 

    • Whatsapp: If you struggle to get a response to your call prefer texting on whatsapp

    • Email: Send us an email at [insert email address] and we'll respond as quickly as possible.

REFUND POLICY

1-Damaged product received/wrong size received/wrong item received:-

  • We will give you a free exchange

  • Please reach us within 48 hours and we’ll raise a pickup request

  • Once the product reaches us back our team of chefs will inspect the product and give you store credits/ship your new product/s (WE DO NOT REFUND)

2-Don't like the product/size/others

  • We will charge a nominal fee(depending on the number of articles and their weight). You have to prepay these charges.

  • Please reach us within 48 hours. Our team will share a payment link with you, Once you pay the exchange charges we will initiate the pickup request.

  • Once the product reaches us back our team of chefs will inspect the product and give you store credits/ship your new product/s (WE DO NOT REFUND).


Eligibility criteria:-
1) The product should be in the right condition with tags intact.
2) You should have the invoice for the product.
3) We will not accept exchange requests after 48 hours
.

Payment Methods

Payment Methods

Credit / Debit Cards
UPI

Offline Payments

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